English-Speaking Customer Support Specialist – AI & Social Media

A leading international customer experience company is recruiting English-Speaking Customer Support Specialists for an innovative project supporting a global technology leader in social media, artificial intelligence, and digital communication.

In this role, you will provide dedicated support to users of a premium subscription service that integrates advanced AI tools and exclusive features across popular social media and messaging platforms, including Facebook, Instagram, WhatsApp, and AI-powered applications.

This is an excellent opportunity for candidates passionate about technology, artificial intelligence, and customer service. The position is based in Lisbon, Portugal, with both day and night shift opportunities available.

Your Role

Provide customer support in English to users of a premium digital subscription service

Assist customers with subscription management, including registrations, renewals, billing, and plan options

Support users across social media, messaging, and AI-powered applications

Guide customers through premium features, integrated AI tools, and account settings

Troubleshoot technical issues related to subscriptions, account access, and platform functionalities

Explain product features and help subscribers make the most of available services

Handle customer enquiries professionally and provide clear, effective solutions

Conduct targeted outbound calls when necessary to resolve customer issues

Investigate recurring technical problems and identify appropriate solutions

Monitor customer feedback and report common issues to the relevant teams

Maintain accurate records of customer interactions and support requests

Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

Excellent command of English, both written and spoken

Strong communication skills and a customer-oriented mindset

Interest in artificial intelligence, social media, and digital technology

Good technical aptitude and ability to troubleshoot common digital platform issues

Comfortable using social media applications, online services, and digital tools

Strong problem-solving abilities and attention to detail

Ability to explain technical information clearly and effectively

Professional, empathetic, and solution-oriented approach to customer enquiries

Good organisational skills and ability to manage multiple tasks

Ability to work independently and collaborate effectively within a team

Previous experience in customer support, technical support, or contact centres will be considered an advantage

Familiarity with Facebook, Instagram, WhatsApp, and AI-powered tools is an advantage

Availability to work rotating shifts, including weekends

Availability to work on-site in Lisbon, Portugal

The Offer

Fully on-site position in Lisbon, Portugal

Full-time employment, 40 hours per week

Choice between day and night shift opportunities, subject to availability

Day shift: rotating schedules between 07:00 and 22:00, Monday to Sunday

Night shift: schedules between 22:00 and 07:00, Monday to Sunday

Additional night shift compensation in accordance with Portuguese labour law

Two rotating days off per week

Initial training of 10 working days, 8 hours per day

Training compensation upon successful completion

Initial employment contract with an expected duration of 12 months

Possibility of a permanent contract after 2 years

Performance-based bonus

Meal allowance provided through a prepaid meal card

Holiday and Christmas allowances paid in monthly instalments

22 working days of annual leave

Private health and dental insurance after contract signature, subject to having a Portuguese tax number (NIF) and Social Security number (NISS)

Compensatory time off for working on Portuguese public holidays, according to project conditions